Refunds & Cancellations

Before payment

You can stop creating your gift at any time before payment. There is no cancellation fee.

Duplicate payment

If you are charged more than once for the same order, contact us and we will refund the duplicate successful charge after verification.

Payment taken but gift not delivered

If payment is successfully captured but MK Gifts is unable to create or make your purchased gift available because of a technical problem on our side, contact us. We will first try to restore or complete the gift. If we cannot reasonably deliver it, we will refund the affected payment.

Successfully delivered personalized gifts

Once a personalized digital gift has been successfully created and made available, it is generally not refundable for change of mind because the product has already been personalized and delivered. This does not affect any rights you may have under applicable law.

Refunds are generally not available solely because the creator entered the wrong name, selected the wrong photo, changed their mind, or no longer wants the gift after successful generation or publication.

AI-generated output

AI-generated results can vary. For a clear generation or technical failure, MK Gifts may retry the generation. Subjective preference alone does not automatically guarantee a refund after successful delivery.

The AI memory paintings are included in the ₹79 gift, not a separate purchase. If they cannot be created after reasonable technical retries, the rest of the gift is still delivered and the paintings simply do not appear — get in touch and we will make it right.

How to request a refund

Please contact us as soon as possible and preferably within 7 days of payment so we can investigate quickly. This request period does not limit rights available under applicable law.

Send your name, payment or order reference if available, the phone or email used during checkout, your gift link if available, and a short explanation. Never send a full card number, CVV or OTP.

We aim to review refund requests within 2 business days. When approved, we will initiate the refund to the original payment method as soon as reasonably possible. The time for it to appear depends on the payment provider and the customer's bank. Suspicious, duplicate or abusive claims may require additional verification.